I choose to touch upon how awful your flight and buyer service was now. Flight 4425 was suppose to leave at 5 pm from DC and acquire to Atlanta. We didn’t acquire off from DC till 6:20 pm. We were being instructed it had been gonna be a ten minute delay but we never boarded the airplane until finally way later. Then the pilot explained there was no delay Regardless of getting delayed 45 minutes after which had us sit within the runway for more than 35 minutes. I have an understanding of you don't have any control around the turbulence we expert but we arrived in ATL plus they didn’t Have got a terminal for us to unboard.
I had been on keep for around forty minutes, with standard ‘updates’ from a supervisor named Tony…who was calling some unidentified Office to examine on the next, lacking voucher….when…Indeed,, I was Lower off! I referred to as again…only to generally be explained to the wait could be 18-twenty five minutes. I’m even now waiting around on this contact back again. This trip could be the journey of the lifetime for my spouse, a wounded veteran and most cancers survivor.
The red tape to obtain a reaction a few authentic messed up excursion from start off to finish is awful. I have already been wanting to obtain a reaction from AA even so the operate around is exactly what AA wants so you may throw in the towel..GUESS WHAT ? i dont throw in the towel conveniently. so AA i await your solution.
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It’s exciting to me that it has arrive at this avenue. I've accomplished a substantial amount of research Online to try and uncover an E-mail Tackle that would go to the corporate specifically.
I received the below response from American Airways right after I refused their give of the $25.00 travel voucher for horrendous service. My comments ended up posted on This page Nonetheless they were being taken out. Their insufficient service Price tag me money and Learn More time, which I can not get again and they Assume $25.
American Airways has the worst customer service of all airlines I've used in my 63 many years. My wife’s anniversary earrings were being stolen from her suitcase on June 20, 2013 and Shopper service has REFUSED to Speak to us again soon after reporting the thief the working day it transpired.
I felt compelled to state which i can no longer fly with you, when you go on to take care of people without the need of regard. The latest, the service Pet dog challenge. What exactly is Mistaken along with your training? No matter what it truly is, I can't fly with an organization that cannot properly coach its staff. Great bye!
we always fly united. always. lately, having said that, we had the chance to purchase a much decrease fare on the internet as a result of american airlines. now i see why it was lessen — purchaser service was atrocious, the web site didn’t do the job properly, and i dropped out on a good deal.
I take pleasure in you are going through a merger and a few staff could be less than thrilled, but this Perspective should not be apparent to the clients who are only contacting to get some help.
Hi, I required to alter this reservation, I booked this flight, I purchased insurance, I’m needing to go stop by my mom that has terminal Mind most cancers, I’ve been flying American the whole time for you to get to view her. I are finding insurance policy each time, and this time, My partner is snowed in and can’t arrive household in time and energy to seem just after my kids so I am able to depart. I have been around the cellular phone now for more than 1 hour looking to improve or get something heading with my flight with Completely no accomplishment as well as the journey coverage you provide and market as doesn't protect this sort of vacation change emergency (!
Charlestown to Akron worst boarding working experience ever. Gate 38 b. A greyhound bus terminal is better operate. Fantastic luck on your new Professions
The very first thing I discovered was the Plane itself given that I have in fact labored In this particular area. The initial airplane I had been on was not even created in the usa and was so in Brazil just before I used to be even born.
hardly ever at any time received such very poor service and a business that just doesn’t treatment about there having to pay clients